​Privacy Policy

[ Essentials  ]​​​

​ This privacy policy statement is intended to inform users of this website about the nature, scope, and purpose of the collection and use of personal data by the website operator BERTAZ GmbH - Qualified Outpatient Assistance.

The following information provides a general overview of what happens to your personal data when you visit this website. Personal data is any data that can be used to identify you personally. Data processing on this website is carried out by the website operator. For detailed information on the subject of data protection, please refer to our privacy policy outlined in the text below. 
Collection of your data 
Data processing on this website is carried out by the website operator. Their contact details can be found in the "Information on the responsible body section of this privacy policy. Your data is collected, when you provide it to us ,e.g., data that you enter in a contact form. 
Other data is collected automatically or with your consent when you visit the website. This is primarily technical data (e.g., internet browser, operating system, or time of page view). This data is collected automatically as soon as you enter this website. 
What do we use your data for? 
Some of the data is collected to ensure the smooth operation of the website or for analvtical purposes regarding how you use the site. 
What rights do you have regarding your data? 
You have the right to receive information about the origin, recipient, and purpose of your stored personal data at any time and free of charge. You also have the right to request the correction or deletion of this data. If you have given your consent to data processing, you can revoke this consent at any time for the future. You also have the right, under certain circumstances, to request the restriction of the processing of your personal data. Furthermore, you have the right to lodge a complaint with the competent supervisory authority. You can contact us at any time if you have any questions about this or other data protection issues. 

[ Hosting  ]

​ We host the content of our website at united-domains AG, Gautinger Straße 10, 82319 Starnberg, Germany. When you visit our website, united-domains collects various log files, including your IP addresses. For details, please refer to the united-domains privacy policy https://www.united-domains.de/unternehmen/datenschutz/. 
​ Our host will only process your data to the extent necessary to fulfill its service obligations and will follow our instructions regarding this data. The use of united-domains is based on Art. 6 (1) lit. f GDPR. We have a legitimate interest in ensuring that our website is as reliable as possible. If consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TTDSG, insofar as the consent includes the storage of cookies or access to information on the user's terminal device (e.g. for device fingerprinting) within the meaning of the TTDSG. Consent can be revoked at any time. 
- ​ Order processing
We have concluded a data processing agreement (DA) for the use of the above-mentioned service. This is a contract required by data protection law, which ensures that the personal data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

[ ​
General information and mandatory information Data protection ]

We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations. When you use this website, various personal data is collected. Personal data is data that can be used to identify you per-sonally. This privacy policy explains what data is collected and what it is used for. We would like to point out that data transmission over the internet (e.g. when communicating by e-mail) can have security gaps. Complete protection of data against access by third parties is not possible. .

- Note on the responsible body
​ The responsible body for data processing on this website is:

BERTAZ gGmbH – ​ Qualified outpatient assistance
Nikoleikirchhof 3
37073 Göttingen
Telephone: +49 (0)​551 / 70 89 49 67
E-Mail: info@bertaz.com

The responsible body is the natural or legal personwho alone or jointly with others decides on the purposes of meansof processing personal data (e.g. names, email addresses or similar).

- Retention period
​Unless a more specific storage period is specified in this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. tax or commercial law retention periods); in the latter case, deletion will take place after these reasons no longer apply.


- ​General information on the legal basis for data processing on this website
If you have consented to data processing, we process your personal data on the basis of Art. 6(1)(a) GDPR or Art. 9(2)(a) GDPR, if special categories of data are processed in accordance with Art. 9(1) GDPR. In the event of express consent to the transfer of personal data to third countries, data processing is also carried out on the basis of Art. 49(1)(a) GDPR. If you have consented to the storage of cookies or to access to information on your end device (e.g. via device fingerprinting), data processing is also be based on Section 25 (1) TTDSG. Consent can be revoked at any time. If your data is necessary for the performance of a contract or for the implementation of pre-contractual measures, we process your data on the basis of Art. 6 (1) lit. b GDPR. Furthermore, we process your data if this is necessary to fulfil a legal obligation, on the basis of Art. 6 para. 1 lit. c GDPR. Data processing may also be carried out on the basis of our legitimate interest pursuant to Art. 6 para. 1 lit. f GDPR.
The legal bases relevant in each individual case are explained in the following paragraphs of this privacy policy.

- Data protection officer
We have appointed a data protection officer. 

Thorsten Mielenhausen
BERTAZ gGmbH – ​Qualified Outpatient Assistance
Nikolaikirchhof 3
37073 Göttingen
E-Mail: thorsten.mielenhausen@bertaz.com

- ​Recipients of personal data
​As part of our business activities, we work with various external parties. In some cases, this requires the transfer of personal data to these external parties. We only pass on personal data to external parties if this is necessary for the fulfilment of a contract, if we are legally obliged to do so (e.g. disclosure of data to tax authorities), if we have a legitimate interest in the disclosure pursuant to Art. 6 (1) it. f GDPR, or if another
legal basis permits the transfer of data. When using processors, we only pass on our customers' personal data on the basis of a valid contract for order processing. In the case of joint processing, a contract for joint processing is concluded.

- ​Revocation of your consent to data processing
​Many data processing operations are only possible with your express consent. You may revoke consent you have already given at any time. The legality of the data processing carried out until the revocation remains unaffected by the revocation.

- Right of appeal to the competent supervisory authority 
​In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority, in particular in the Member State of their habitual residence, place of work or place of the alleged violation. The right to lodge a complaint exists without prejudice to any other administrative or judicial remedies.

- Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract transferred to you orto a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done if it is technically feasible.

- Information, correction and deletion
Within the framework of the applicable legal provisions, you have the right at any time to receive information free of charge about your stored personal data, its origin and recipients, and the purpose of data processing, and, if applicable, a right to correct or delete this data. You can contact us at any time with any questions you may have on this subject or on the subject of personal data.

- ​Right to restriction of processing
You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do so. The right to restriction of processing applies in the following cases:
- If you dispute the accuracy of your personal data stored by us .For the duration of the review, you have the right to request the restriction of the processing of your personal data .
- If the processing of your personal data was/is unlawful,
you can request the restriction of data processing instead of erasure.
- If we no longer need your personal data, but you need it to exercise, defend or assert legal claims, you have the right to request the restriction of the processing of your personal data instead of its erasure.
​- If you have lodged an objection pursuant to Art. 21(1) GDPR, a balance must be struck between your interests and ours.As long as it is not yet clear whose interests
prevail, you have the right to request the restriction of the processing of your personal data.
- If you have restricted the processing of your personal data, this data may – apart from its storage – only be processed with your consent or for the assertion, exercise or defence of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a Member State.

- SSL or TLS encryption
For security reasons and to protect the transmission of confidential content, such as enquiries you send to us as the site operator, this site uses SSL or TLS encryption. You can recognise an encrypted connection by the fact that the address line of the browser changes from ‘http://’ to ‘https://’ and by the lock symbol in your browser line.If SSL or TLS encryption is activated, the
data you transmit to us cannot be read by third parties.

- ​
Objection to advertising emails
The use of contact data published within the scope of the imprint obligation for sending unsolicited advertising and information material is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of unsolicited sending of advertising information, for example through spam emails.

[ ​Data collection on this website ]
​The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us:
- Browser type and browser version
- Operating system used
- Referrer URL
- Host name of the accessing computer
- Time of the server request - IP address
This data is not merged with other data sources.
This data is collected on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the technically error-free presentation and optimisation of its website –for this purpose, the server log files must be collected.

- Contact form
If you send us enquiries via the contact form, your details from the enquiry form, including the contact details you provided there, will be stored by us for the purpose of processing the enquiry and in the event of
follow-up questions. We will not pass on this data
without your consent.This data is processed on the basis of Art. 6 para. 1lit. b GDPR, provided that your enquiry is related to the performance of a contract or is necessary for the implementation of precontractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested;
consent can be revoked at any time.The data you enter in the contact form will remain with us until you request us to delete it, revoke your consent to its storage or the purpose for data storage no longer applies (e.g. after your enquiry has been processed). Mandatory legal provisions – in particular retention periods – remain unaffected.

- ​Enquiries by e-mail, telephone
If you contact us by e-mail, telephone or fax, your enquiry, including all resulting personal data (name, enquiry), will be stored and processed by us for the purpose of processing your request. We will not pass on this data without your consent.
This data is processed on the basis of Art. 6 (1) lit. b GDPR, provided that your enquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, processing is based on our legitimate interest in the effective processing of enquiries addressed to us (Art. 6(1)(f) GDPR) or on your consent (Art. 6(1)(a) GDPR) if this has been requested; consent can be revoked at any time.The data you send us via contact enquiries will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies (e.g. after your enquiry has been processed). Mandatory legal provisions – in particular statutory retention periods – remain unaffected.

- Collection and processing of personal data
The website operator collects, uses and discloses your personal data only if this is permitted by law or if you consent to the collection of data. Personal data is any information that can be used to identify you and that can be traced back to you, such as your name, email address and telephone number. You can also visit this website without providing any personal information. However, in order to improve our online offering, we store your access data to this website (without personal reference). This access data includes, for example, the file you requested or the name of your Internet service provider. The anonymisation of the data means that it is not possible to draw any conclusions about your person. 

​- Reach measurement & cookies 
​Our websites use so-called ‘cookies’. Cookies are small data packets and do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your device. Session cookies are automatically deleted at the end of your visit. Permanent cookies remain stored on your device until you delete them yourself or your web browser automatically deletes them. Cookies have various functions. Numerous cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping basket function or the display of videos). Other cookies can be used to evaluate user behaviour or for advertising purposes.
Cookies that are necessary for the electronic communication process, for the provision of certain functions you have requested (e.g. for the shopping basket function) or for the optimisation of the website (e.g. cookies for measuring the web audience) (necessary cookies) are stored on the basis of Art. 6 para. 1 lit. f GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing necessary cookies for the technically error-free and optimised provision of its services. If consent to the storage of cookies and similar recognition technologies has been requested, processing is carried out exclusively on the basis of this consent (Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TDDDG); consent can be revoked at any time.
You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general, and activate the automatic deletion of cookies when closing the browser. If you deactivate cookies, the functionality of this website may be limited. We use the consent tool ‘Real Cookie Banner’ to manage the cookies and similar technologies (tracking pixels, web beacons, etc.) used and the relevant consents. Details on how ‘Real Cookie Banner’ works can be found at <a href="https://devowl.io/de/rcb/datenverarbeitung/" rel="noreferrer" target="_blank">https://devowl.io/de/rcb/datenverarbeitung/</a>. The legal basis for the processing of personal data in this context is Art. 6 (1) (c) GDPR and Art. 6 (1) (f) GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.
​The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide personal data. If you do not provide personal data, we cannot manage your consents.

 [Plugins and Tools ]
​Information on relevant tools can be found in the following sections. Google Fonts (local hosting) This site uses Google Fonts, which are provided by Google, for the uniform display of fonts. The Google Fonts are installed locally. There is no connection to Google servers. Further information about Google Fonts can be found at https://developers.google.com/fonts/faq and in Google's privacy policy.

 ​This website uses the WP Statistics analysis tool to statistically evaluate visitor traffic. The provider is Veronalabs, Tatari 64, 10134, Tallinn, Estonia (https://veronalabs.com). WP Statistics enables us to analyse the use of our website. WP Statistics collects, among other things, log files (IP address, referrer, browser used, user origin, search engine used) and actions that website visitors have taken on the site (e.g. clicks and views). The data collected with WP Statistics is stored exclusively on our own server. The use of this analysis tool is based on Art. 6 (1) lit. f GDPR. We have a legitimate interest in the anonymised analysis of user behaviour in order to optimise both our website and our advertising. If consent has been requested, processing is carried out exclusively on the basis of Art. 6 (1) lit. a GDPR and § 25 (1) TDDDG, insofar as the consent includes the storage of cookies or access to information on the user's terminal device (e.g. device fingerprinting) within the meaning of the TDDDG. Consent can be revoked at any time. IP anonymisation
​We use WP Statistics with anonymised IP addresses. Your IP address is truncated so that it can no longer be directly attributed to you.

​The completeness of the stored data cannot be guaranteed. Changes can never be ruled out, especially when using cookies.

Social Media  Our online presence on Facebook (by Meta), Instagram (by Meta)

If you have given your consent to the respective social media operator in accordance with Art. 6 (1) (a) GDPR, your data will be automatically collected and stored for market research and advertising purposes when you visit our online presence on the above-mentioned social media, from which usage profiles are created using pseudonyms. These can be used, for example, to place advertisements within and outside the platforms that are likely to be of interest to you. Cookies are generally used for this purpose. For detailed information on the processing and use of data by the respective social media operator, as well as contact details and your rights and settings options for protecting your privacy, please refer to the providers' privacy policies linked below. If you still require assistance in this regard, please contact us. 

Facebook (by Meta) 
iis an offer from Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (‘Meta Platforms Ireland’). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Facebook (by Meta) is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA, and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in the context of visiting a Facebook (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found at https://www.facebook.com/legal/terms.
Instagram (by Meta)
​is a service provided by Meta Platforms Ireland Ltd., 4 Grand Canal Square, Dublin 2, Ireland (‘Meta Platforms Ireland’). The information automatically collected by Meta Platforms Ireland about your use of our online presence on Instagram is usually transferred to a server of Meta Platforms, Inc., 1 Hacker Way, Menlo Park, California 94025, USA, and stored there. There is no adequacy decision by the European Commission for the USA. Our cooperation with them is based on standard data protection clauses of the European Commission. Data processing in the context of visiting an Instagram (by Meta) fan page is based on an agreement between joint controllers in accordance with Art. 26 GDPR. Further information (information on Insights data) can be found at https://www.instagram.com/legal/terms.
Sources: Internet, datenschutz.org, eRecht24_www.datenschutzerklaerung.de